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How do I reserve? |
Abreu
Tours recommends that you book through your travel agent. He or
she is a travel professional and can handle all the details
efficiently.
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When do I send a deposit? |
A deposit
of $100.00 per person is required ($200.00 per person for Cruise
Bookings or as otherwise shown on
the reservation information) to initiate reservations. If Abreu
Tours is not able to confirm the arrangements requested, and you
do not accept our alternatives, the deposit is fully
refundable.
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When is final payment due? |
We must
receive your final payment at least 45 days prior to departure.
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What form of payment is allowed? |
Payment
can be by check, cash or certified Bank Check. Credit cards
accepted: Visa, MasterCard, American Express. Credit Cards
are not accepted for groups. Certain airfares may be paid
against credit card as well, subject to acceptance by Airlines
involved. The travel agent will take an imprint of your card on
a UCC form, together with your signature, billing address, home
phone number and send it to Abreu Tours.
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Are there additional fees? |
Payments
for reservations made less than 21 days before departure date
will have an additional $25.00 fee for mailing and
communications expenses. If alteration of reservations occurs
after reservation is confirmed, an additional $50.00 will be
required.
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Land only bookings |
Most Abreu
tours include air fare. If only the land portion is purchased a
$75.00 per booking fee will be added to the cost of the tour.
International Airport taxes, surcharges and security fees are
not included.
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Airport taxes |
can range
from $80 to $100 or more depending on the itinerary. We will
advise all fees in writing, by fax or e-mail. Change of names on
air tickets is not permitted.
Airline Fuel Surcharges are
included in Air & Land packages as of April 2008.
Otherwise, fuel surcharges ranging from $54 to $190 or more may
be added to your package price.
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E-Ticket vs Paper Tickets |
Airline
tickets will be issued either as an -E-Ticket- or a paper
ticket, depending on the specific airline requirements. If you
prefer -paper- tickets, you may be charged up to $35 per person.
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What is included? |
Abreu
always sends a quotation or confirmation invoice in writing
detailing all services that are included in your particular
tour. Read it carefully. In general, Hotels, Meals, Sightseeing
and Transfers will be furnished as shown in the description of
each tour or package except that Abreu reserves the right to
make alterations when necessary.
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Can prices change? |
Prices and
included features can change at any time, but not after you pay
in full for your package unless circumstances occur beyond the
control of Abreu Tours such as, but not limited to, increase in
tax rates, fuel related surcharges or currency exchange
fluctuations.
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What about my flights? |
All
packages contained in this brochure SHOWING ‘w/Air’
include the cost of the transatlantic airfare from the gateway
city shown. Air fares used are the lowest current contract fares
of TAP, IBERIA, SATA and TAM. Regulations of these fares vary
in terms of advance purchase and length of stay. Your travel
agent or Abreu Tours can advise you of the details. Remember
that you will be asked to show your current passport that
matches your name on the airline ticket at the check-in counter
or you will be denied boarding. Air fares quoted are for
departure from and return to the same gateway city, and are
subject to change.
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When do I receive my documents? |
Two weeks
prior to departure, tour members will receive their final
documents and other pertinent information and baggage tags.
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Cancellations and refunds land portion before
departure |
All
cancellations after deposit/payment must be advised in writing
(by fax, U.S. Postal mail, or e-mail) during normal business
hours (9:00 am to 5:00 pm Monday to Friday).
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Cancellations and refunds land portion before
departure |
Cancellations penalties are:
Per Person Fees...................Regular
Tours...................... Motorcoach
After deposit is received................ $
100.00........................... $ 100.00
45 to 29 days*.............................. $
200.00............... 25% of land cost
30 to 7 days * ...............................$
300.00............... 50% of land cost
less than 7 days*.......................... $
400.00.......................... no refund
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Cancellations and refunds land portion before
departure |
Per Person
Fees....................... Cruise Programs
After deposit is received ..................$200.00
60 to 51 days* ..................40% of tour cost
50 to 45 days* ....................60% of tour cost
45 to 7days* ....................75% of tour cost
less than 7 days* ........................no refund
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Cancellations and refunds land portion before
departure |
* Prior to
departure date
Additional fees charged by suppliers beyond our control may also
be imposed.
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Cancellation fees - air tickets |
After
tickets are issued, fees from $100 to full cost of tickets may
be applied depending on airfare used. Cancellation fees may be
waived if cause is illness of passenger or member of immediate
family check with your travel agent (medical/death certificate
required).
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Motorcoach departure cancellations |
Motorcoach
departures are not guaranteed. If it becomes necessary to cancel
a coach tour prior to departure, Abreu Tours will offer the next
available date. If this is not acceptable, Abreu Tours will
return all monies paid to Abreu Tours. We cannot be held
responsible for any additional expenses you may have incurred,
such as non-refundable air tickets not issued by Abreu Tours.
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Cancellations and refunds after departure |
There will
be no refunds returned for unused portions of a tour unless
these arrangements have been made with your travel agent and
Abreu Tours before departure of the tour. If you must return
home after the commencement of a tour, you will be refunded the
net funds Abreu can recover from the contractors of the services
not used. Refunds will not be made for less than 3 days and 2
nights of consecutive absence from the tour. Refunds will not be
made for unused sightseeing tours or meals. Applications for
refund must be made in writing to Abreu Tours within 60 days of
tour termination.
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Insurance: Travel insurance is highly
recommended |
Abreu
Tours offers travel cancellation insurance which will cover
reimbursement of your cancellation charges if the cause is due
to illness, injury or death of participant or a family member.
Abreu Tours acts as agent for the insurance company involved.
Any and all claims made under the insurance coverage must be
dealt with directly with Travel Guard (Insure America).
More information here.
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What else should I know? |
Sightseeing and excursions by regular motorcoach service or
other local conveyance as required include the services of an
English speaking guide and admission fees to all places visited.
Transfers for passengers plus two pieces of luggage per person
from airports to hotels and vice versa are provided upon arrival
and departure in each city by car, taxi, motorcoach or other
local conveyance according to plan selected. Transfers:
Individual transfers are arranged by private car, mini-van or
bus or taxi.
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What else should I know? |
Throughout
the brochure prices are person in US Dollars based on Double
occupancy (two people
sharing one room with twin beds or double bed) and sharing
services (i.e. transfers and/or sharing one self-drive car in
case of car rentals). "Single Supplement” for the use of one single room and having services for one person
which must be added to the basic price (i.e.
transfers and/or one self-drive car in case of car rental).
Lower rates may be available for three or more persons sharing
services (i.e. transfers and/or self-drive cars) but having
single and or multiple room accommodations. Check-in times at
hotels: Check-in times at hotels are usually between 2 pm and 4
pm. Since many of our clients arrive early in the
morning, hotels may allow earlier check-in solely at their
discretion. If you would like guaranteed early check-in, Abreu
Tours will make arrangements at the cost of an additional night.
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What else should I know? |
Tour
Prices also include VAT/ISS tax, the cost for planning, promotion
and operation of the programs described.
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Passports and visas |
All
passengers must have a valid passport. At time of printing, U.S. Citizens do not currently need
visas to travel to Portugal, Spain, Argentina and Chile, only to
Brazil. Brazil Visa must be obtained from the Brazilian Embassy
or Consulate prior to departure. Vaccinations are not currently
for travelers from the USA. However, visa and health requirements
are subject to change without notice.
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Baggage - Land |
Is at
owner’s risk through the surface portion of the tour. Insurance
is recommended.
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Cancellation by Tour Operator |
Tour
operator reserves the right to cancel any tour. In the event of
such cancellation, all monies received by the tour operator will
be refunded in full.
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Car rentals |
All car
rentals include unlimited mileage, VAT (value added tax), CDW
(Collision Damage Waiver) and TP (Theft Protection). Not
included are gasoline and PAI (Personal Accident Insurance).
Deductible: CDW insurance does not cover the first
$300-$1,200 of damage, depending on Group of car
rented. Full information available from Abreu Tours or directly
at car rental company.
AGE/DRIVE REQUIREMENTS: US Citizens and/or residents: Portugal &
Spain-minimum 25 years, maximum 79 years for Spain.
International One Way Car Rental is on request only. Drivers
must have a valid drivers license for at least two years prior
to time of rental. For latest car rental regulations, check with
Abreu Tours.
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Travelers with special needs |
Passengers
who require particular assistance must travel with a qualified
companion as Abreu Tours guides/drivers cannot provide
individualized help for dining, walking, getting on/off
transportation vehicles. We will make reasonable efforts to
accommodate passengers with specific needs, but we are not
responsible for denial of services by any of our suppliers.
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Disclaimer of liability and land operator's
responsibility |
Abreu
Tours, Inc. is the land operator. Abreu Tours, Inc. and its
employees/agents/ representatives act only as agents for tour
transportation, sightseeing, hotel accommodations and other
services related to this tour program. Abreu Tours does not own,
manage, operate any transportation vehicle, any hotel or
restaurant, or any other suppliers of services related to this
tour program, and assumes no responsibility for delay, change in
schedule, strikes, loss, injury, acts of God or of governments,
fires, wars, whether declared or not, riots, theft, pilferage,
epidemics, quarantine, medical or customs regulations, delays or
cancellations. All exchange orders, coupons and tickets issued
are subject to the terms under which such means of
transportation, accommodations and other services are provided.
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Disclaimer of liability and land operator's
responsibility |
The Travel
Agent and/or Tour Operator shall not be held liable for any
injury, delays, substitutions of equipment or any act or
omission whatsoever by the air carriers(s), its agents, servants
and employees and the passenger hereby waives any claim against
the Tour Operator arising there from.
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Disclaimer of liability and land operator's
responsibility |
The Tour
operator shall have no responsibility beyond refund of payments
received from the tour passenger. The passenger waives any claim
against the Tour Operator for any damage or loss of property,
injury or death of person due to any act of negligence of any
airline, transportation companies, hotels, auto rental company
or any other persons rendering services and/or accommodations
included in the air or land portion of the tour. Enrollment and
payment for the tour shall constitute agreement and acceptance
by the passenger of the terms and conditions set forth in this
brochure.
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Air carrier responsibility |
The sole
and exclusive responsibility and liability of the I.A.T.A.
airlines chosen shall be in accordance with and as limited by
the contract of carriage in the passenger’s ticket, the
applicable tariffs and the provisions of the Warsaw convention,
if applicable. They shall not be responsible or liable for any
act, omission, or occurrence during the time passengers are not
on board their airplanes. All tour services including, but not
limited to, accommodations, restaurants, guide services and
transportation (other than air) are furnished by contractors
that are independent and that do no act for or on behalf of
airlines, are not servants of airlines and with whom the
airlines do not have any business relationship, as joint
ventures or otherwise.
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Air carrier responsibility |
Further,
airlines shall not be responsible or liable in any way for the
accuracy of any representations of the tour operator and its
agents on tours or tour services of any I.A.T.A. or A.T.C.
carrier may be used in the performance of these tours, and
references to airlines herein shall be equally applicable to
such I.A.T.A. or A.T.C. carrier. All fares are subject to
government approval and may change without notice.
Azores Expresss Charter:
Specific Conditions apply to this carrier.
Click here.
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Baggage - Air |
Free
baggage allowance is limited to 2 bags per person, according to
IATA transatlantic rules. Their combined linear dimensions
(length plus width plus depth) may not exceed 106'. Neither bag
may exceed 62'. The weight may not exceed 70lbs. Within Europe
or South America domestic flights,
baggage allowance is limited to 44lbs. (20 kilos) per person.
Luggage and personal effects are at owner’s risk throughout the
tour unless insured.
Azores Expresss Charter:
Specific Conditions apply to this carrier.
Click here.
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